It’s competitive out there! VERY. Having a great product is SUPER important but having a marketing strategy and building a brand around the product is a SUPER- DUPER important aspect of remaining competitive in the market. Along the lines of the same fact; having a great customer service department centered around a best in class customer experience…
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2016 New year customer service resolutions, how I wish!
It’s that time of the year. Most wonderful and happening time. Everyone is thinking of spending happy times with family and friends, a season of love, gifts and laughter. As we step in to the new year with a hope for more prosperous and productive 365 days, lets not forget the reason for our prosperity…
It’s Africa all the way, YES it is!
Quick quiz for you. QUESTION: Which one of the devices below you think is most suitable for mobile money transfer transactions? QUESTION: Which one of these shops below do you think will have a higher proportion of mobile payment transactions compared to cash/card transactions? QUESTION: Amongst all the mobile transactions around the world, which continent do you think…
The Sin of “SEND”. Are you a sinner?
If you have ever said or felt like saying “&*%$” after clicking on the the send button in your email then you are a sinner, a sinner who has committed the sin of “SEND”. One extreme “send sinner” in this video below cracks me up every time I see this video. (send sinner, I kind of like this term…
Linkedin Vs Glassdoor. Is it time to place the bets?
I have been an active user of Linkedin for a decade now and a big fan of the journey they have been through (& continue to). What started as a professional networking site has now emerged in to a platform for employers to identify and recruit top talent from their 400 million active users (& growing)…
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