Thank you for visiting my blog.
I started writing these posts as a way for me to process and structure my thoughts and learnings.
With the customer service ecosystem and people dynamics changing its course frequently, its important for every individual in the industry to have a continuous learning process to keep up with the pace. Different learning models work for different individuals.
Every time I run in to a new topic or learn something new or experiment with a new process, I try and summarize that in the form of a simple post/article.
If you have any feedback or comments, please feel free to post them in the comments section provided for each blog or you can email me at firstname.lastname@example.org