What makes Google, GOOGLE?

My last day at Google! Tomorrow, I head out to explore the next adventure of my career and wanted to get this post out before I return my Google badge. My love & curiosity for Google started at Dubai airport! In the winter of 2009, I was heading back from Houston, Texas to Bangalore, India. I met this proud father…

Manage passion, NOT people!

Last week, I was at a conference in Dublin and one of the participants was articulating how she drives best-in-class performance with her team. The “AHA” moment for me was her quote on her leadership style. “I manage passion, not people”. One of the most powerful and thought provoking leadership quotes I have heard in…

After all, the manager is not as “evil” as you thought!

For the 5th or 6th time in the last few weeks, I saw a Linkedin ‘share’ like the one below, showing how leaders are all about people and on the other hand, managers are evil and mean. For decades, we have been told to be leaders and NOT managers. The picture painted is that of a manager being a…

The MOST powerful performance coaching tool, EVER!

In one of the recent networking sessions, someone brought up the topic of effective performance coaching tools. Participants were talking about different interpretations of what they thought were some of the most effective performance coaching tools. It included: Coaching softwares, coaching exercises, frameworks, coaching conversation starters, coaching models etc. On my drive back, I was reflecting on the topic and was thinking about…

Spicy noodles, hot sauce & service excellence

Indo-Chinese cuisine. Over the last two decades, the Indian community across the globe has widely accepted this as a popular weekend cuisine. When a group of colleagues from our international offices visited us for a conference, I decided to give them a flavor of the Indo-chinese cuisine at Inchin’s Babmoo Garden, a popular restaurant in Sunnyvale, California. After an all…

The brand of “YOU”. Have one? Need one?

A brand is not simply a word. It’s what comes to one’s mind when they hear a name. Let me give you names of a few companies and think about what is the first thing that comes to your mind outside of the products/services that they are known for. Google, Comcast, Uber, Walmart, Bank of America, Apple,…

WOW! You are so cool, you have a strategy!

Can you think of a question that will never get “NO” as an answer and will get “YES” as the response, every single time? I know of one! Have you ever tried asking any senior leader in an organization, “Do you have a strategy?”. I bet the answer is “YES” But, when you start talking…

Who gets the credit? Isaac Newton or the apple tree?

We all know the popular story that Newton was sitting under an apple tree, an apple fell on his head, and he suddenly thought of the universal law of gravity! Based on the story, it seems like he was sitting in a peaceful and quiet place. Maybe a park with trees and flowers and Newton sat…

Do you “deal” or “DEAL” with ambiguity?

No doubt! Dealing with ambiguity is critical to being a winner in today’s corporate environment. Every single job description out there, irrespective of the level or expertise asks for the ability to deal with ambiguous situations. It’s a must for your career journey to be successful. Don’t expect things to be black & white with utmost structure…

Building your customer service brand. It’s time!

It’s competitive out there! VERY. Having a great product is SUPER important but having a marketing strategy and building a brand around the product is a SUPER- DUPER important aspect of remaining competitive in the market. Along the lines of the same fact; having a great customer service department centered around a best in class customer experience…

2016 New year customer service resolutions, how I wish!

It’s that time of the year. Most wonderful and happening time. Everyone is thinking of spending happy times with family and friends, a season of love, gifts and laughter. As we step in to the new year with a hope for more prosperous and productive 365 days, lets not forget the reason for our prosperity…