“Here you go, a 500 rupee bill (Indian currency) to tip your driver, I have an extra one from my previous trip to India. That way, we don’t have to spend time at the currency exchange, we can go directly to the hotel”. I told Susan, my boss! We both just landed at Bangalore airport…
Tag: Strategy
WOW! You are so cool, you have a strategy!
Can you think of a question that will never get “NO” as an answer and will get “YES” as the response, every single time? I know of one! Have you ever tried asking any senior leader in an organization, “Do you have a strategy?”. I bet the answer is “YES” But, when you start talking…
Linkedin Vs Glassdoor. Is it time to place the bets?
I have been an active user of Linkedin for a decade now and a big fan of the journey they have been through (& continue to). What started as a professional networking site has now emerged in to a platform for employers to identify and recruit top talent from their 400 million active users (& growing)…
How Omni-channelized is your customer service strategy?
Two interesting contact center experiences in the last few weeks made me choose this topic, How Omni-channelized is your customer service strategy? Before I share the two experiences, the video below is one of my personal favorite Omni channel contact center commercials, what I love about the storyline is the customer’s ability to engage with…
www.balakarthik.com 