My last day at Google! Tomorrow, I head out to explore the next adventure of my career and wanted to get this post out before I return my Google badge. My love & curiosity for Google started at Dubai airport! In the winter of 2009, I was heading back from Houston, Texas to Bangalore, India. I met this proud father…
Tag: employee
Are you a “WHAT” leader or a “HOW” leader?
How many times, have you sat in a business review where someone was presenting how well a metric performed and asked, “Great job, you folks. By the way HOW did you guys do it?” Vs. moved on saying “Great work & well done!”. Maybe a few leaders want to know the HOW piece and a great majority is pleased with the…
Do you “deal” or “DEAL” with ambiguity?
No doubt! Dealing with ambiguity is critical to being a winner in today’s corporate environment. Every single job description out there, irrespective of the level or expertise asks for the ability to deal with ambiguous situations. It’s a must for your career journey to be successful. Don’t expect things to be black & white with utmost structure…
Love hormones for employee well being!! What the heck??
I was introduced to Oxytocin in 2011 during a seminar on ‘organizational strategy & the next generation of leadership’ in New Delhi and since then it has been a topic of great interest and learning for me. But wait! Are you wondering“What the heck hormones have to do with organizational strategy & employee engagement??” I thought the same…
Your vendor’s coaching capabilities, why you need to care?
In this post, I chose to talk about the most important piece that will determine the success of your outsourced contact center engagement. Your outsourced partner’s employee coaching framework and capabilities Often times in the outsourcing world, the business reviews are filled with strategies, roadmap and other higher level discussions leaving the actual agent performance…
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